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looker sql intercom zendesk retool📋 Description
- Provide high-quality email/phone support to property managers and customers.
- Troubleshoot app/website issues and assist pricing adjustments.
- Follow processes, policies, and legal requirements in every ticket.
- Maintain a consistent voice aligned with brand standards.
- Prioritize issues, escalate when needed, and ensure follow-through.
- Document actions and outcomes on tickets; meet SLAs and KPIs.
🎯 Requirements
- Experience in customer support, customer success, or operations.
- 1-3 years support via a CRM for email, chat, and phone.
- Proven ability to research, analyze, and resolve complex issues.
- Strong knowledge of Front, Zendesk, Intercom tools.
- Independent multitasker who can prioritize effectively.
- Fluent written English; clear communication with customers and teammates.
🎁 Benefits
- Medical, dental, and vision coverage for full-time employees.
- PTO for full-time employees.
- Monthly cell phone stipend, home-office allowance, company laptop.
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