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data management saas zoom zendesk customer experience📋 Description
- Create and maintain voice of the customer feedback loops and docs.
- Provide end-to-end customer support (email, phone) across products.
- Maintain clean account and user data for billing and reporting.
- Collaborate with Product and Engineering to optimize SaaS processes.
🎯 Requirements
- 2+ years in customer or technical support in a fast-paced env
- Process-minded and detail-oriented with strong organizational and time mgmt
- Empathetic communicator in written and verbal interactions
- Comfortable navigating multiple systems, confidential documents, and shifting priorities
- Legal, legal tech or back-office operations experience a plus
- Zendesk, Quo, and Zoom experience a plus
🎁 Benefits
- Dynamic, rapidly growing company focused on helping organizations thrive
- Medical, Dental, & Vision Insurance for full-time employees
- Competitive and fair pay
- Maternity and paternity leave for full-time employees
- Short and long-term disability
- Learn from a dedicated leadership team
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