Provide email/phone support to property managers and customers on parking issues.
Assist with booking and adjusting pricing for parking.
Handle parking enforcement tasks (fee issuance, towing).
Follow processes, policies, and legal requirements in tickets.
Maintain a brand-aligned voice in all customer interactions.
Prioritize issues, escalate when needed, ensure follow-through.

🎯 Requirements

1–3 years in customer support, ops, or success in SaaS/B2B.
Adaptability to pivot as product evolves.
Proactive problem solving; self-starter for complex issues.
Ownership: manage your queue, multitask, and prioritise.
Exceptional communication; translate tech-speak clearly.
Platform proficiency with Front, Zendesk, or Intercom.

🎁 Benefits

Medical, dental, and vision coverage for full-time employees
PTO for full-time employees
Monthly cell phone stipend and one-time home-office allowance, company laptop

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