Related skills
data analytics excel english powerpoint regulatory reporting📋 Description
- Deliver friendly, professional service via inbound/outbound/eService channels in a high-volume environment.
- Identify and solve problems on the spot.
- Devise solutions from limited information and adapt existing approaches.
- Drive first-contact resolution and remove barriers to service.
- Understand regulatory requirements and how policies support customers and obligations.
- Manage requests from external legal entities and regulators in connection with complaints.
🎯 Requirements
- Minimum 1 year related experience; Bachelor's degree or equivalent.
- Strong background in collections.
- Strong written and oral communication.
- A passion for Best-in-Class Customer Care.
- MS Office skills (Excel, Outlook, Word, PowerPoint).
- Fluent English, written and spoken.
🎁 Benefits
- Market competitive salary.
- Career growth in a global organization.
- Hybrid schedule with 2 days in office.
- Generous health, disability, and life insurance.
- Paid holidays, time off, and life-event leave (maternity, paternity, adoption).
- Shift Hours: Monday to Friday, 8:00-5:00.
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