Customer Support Associate, Book Fairs - Seasonal Full Time

📋 Description

• Provide exceptional customer service via phone and email to school book fairs.
• Help facilitate book orders for schools and coordinate with team members.
• Focus on live queue coverage and follow documented workflows.
• Update CRM (Salesforce) with inquiries and resolve issues.
• Operate and instruct customers on how to use the Square register.
• Use Google Sheets, Slack and Salesforce to support the team.

🎯 Requirements

• Excellent communication and interpersonal skills
• Comfortable providing support via phone and email
• Able to work independently and in a team
• Strong attention to detail and accuracy
• Able to prioritize, multitask and stay organized
• Proficient in following documented processes and workflows

🎁 Benefits

• $17.50 per hour
• Seasonal role; not eligible for standard benefits
• Schedule: 25-35 hrs/week Feb 2 - Apr 17, 2026 (CST 9am-9pm)
• Overtime not permitted