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networking bilingual hardware troubleshooting multichannel support knowledge base📋 Description
- Triage, troubleshoot, and resolve customer issues across multiple channels.
- Provide technical support using hardware, software, and networking expertise.
- Surface product, process, and training issues; be the voice of the customer.
- Collaborate with internal teams to improve troubleshooting workflows.
- Create and maintain an internal knowledge base and help center collateral.
🎯 Requirements
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-line customer support role.
- Fluent in English and Vietnamese.
🎁 Benefits
- Medical, vision, and dental coverage.
- 401(k) retirement plan.
- Paid vacation and holidays; sick leave as applicable.
- Employee stock purchase plan or stock options.
- Company shuttle from Seattle to SpaceX Redmond office.
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