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networking starlink📋 Description
- Triage and resolve customer issues across channels.
- Provide technical support using hardware, software, and network knowledge.
- Surface product/process/training issues using data and feedback.
- Collaborate on troubleshooting workflows and root-cause fixes.
- Create and maintain internal knowledge base and help center content.
- Advocate for the customer, communicating in business terms.
🎯 Requirements
- High school diploma or equivalent
- 1+ years in front-line customer support
- Fluent in English and Vietnamese
- Technical aptitude: networking, hardware troubleshooting, software concepts
- Excellent written and verbal communication
- On-site in Bastrop, TX; relocation may be required; after training, 10-hour shifts
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