Customer Support Associate, Bilingual - Ukrainian (Starlink)

📋 Description

• Triage and resolve customer issues across digital, voice, and other channels.
• Provide technical support with hardware, software, and network expertise.
• Surface product, process, and training issues; voice of the customer.
• Collaborate with internal teams to improve troubleshooting workflows.
• Create and maintain internal knowledge base and help center content.

🎯 Requirements

• High school diploma or equivalency.
• 1+ years of experience in a front-line customer support role.
• Fluent in English and Ukrainian.

🎁 Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Stock options and Employee Stock Purchase Plan.
• Paid vacation and holidays.
• Company shuttle service for commute.