Customer Support Associate, Bilingual - Korean (Starlink)

📋 Description

• Triage and resolve customer issues across channels.
• Provide technical support with hardware, software, and networking.
• Surface product and training issues using data and qualitative input.
• Collaborate with teams to improve troubleshooting workflows.
• Create and maintain internal knowledge base and help center.

🎯 Requirements

• High school diploma or equivalency
• 1+ years in front-line customer support
• Fluent in English and Korean
• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication
• Excellent empathy, active listening, resiliency skills

🎁 Benefits

• Medical, vision, and dental coverage
• 401(k) retirement plan with company contributions
• Stock options and long-term incentives (ESPP)
• Paid parental leave
• 3 weeks vacation and 10+ holidays per year
• WA state paid sick time and shuttle service