Customer Support Associate, Bilingual - Greek (Starlink)

📋 Description

• Triage and resolve customer issues across digital and voice channels.
• Provide technical support using hardware, software, and network knowledge.
• Surface product/process/training issues; be the voice of the customer.
• Collaborate with internal teams to improve troubleshooting workflows.
• Create and maintain an internal knowledge base and help center.

🎯 Requirements

• High school diploma or equivalency
• 1+ years in front-line customer support
• Fluent in English and Greek
• Excellent problem-solving and communication skills
• Empathy, active listening, and resiliency
• Willingness to work weekend and night shifts; flexible availability

🎁 Benefits

• Medical, vision, and dental coverage
• 401(k) retirement plan
• Disability and life insurance
• Paid parental leave
• 3 weeks paid vacation and 10+ holidays per year
• Shuttle service from select Seattle locations to Redmond