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software development customer support networking hardware troubleshooting training📋 Description
- Triages and resolves customer issues across channels.
- Provides technical support with hardware, software, and networking expertise.
- Surface product, process, and training issues using data and feedback.
- Collaborates with internal teams to improve troubleshooting workflows.
- Creates and maintains an internal knowledge base and help center content.
🎯 Requirements
- High school diploma or equivalent.
- 1+ years in front-line customer support.
- Fluent in English and Greek.
- Excellent problem-solving and sleuthing skills.
- Strong written and verbal communication; explain complex concepts simply.
- Not remote; relocation to Bastrop, TX may be required; weekend/night shifts may be needed.
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