Customer Support Associate

📋 Description

• Perform chat, email, and phone-based customer support
• Provide technical support to navigate and troubleshoot platform issues with AI tools
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service questions and technical issues by clarifying needs and identifying root causes
• Provide accurate information to customers and stakeholders using the right tools
• Provide product feedback and suggestions

🎯 Requirements

• Passionate about building customer connections
• Experienced in customer service, preferably in a contact center
• Excellent written and verbal communicator
• Strong follow-through and problem resolution drive
• Capable of diffusing tension to resolve issues
• Multitask across windows and leverage AI tools

Position logistics

• Customer support hours: Mon–Fri 8am–10pm EST; Sat–Sun 8am–7pm EST
• Schedule varies based on hours of operation

Our Proof Pillars

• Pave the Way: break through barriers with passion and creativity
• Own It: take responsibility for supporting transactions
• Act with Integrity: build trust; own mistakes and fix
• Play to Win: iterate, learn, and grow together

Here are some of our great benefits

• Medical, dental, and vision benefits
• Life insurance, long and short-term disability coverage
• 401k Plan with a 4% match, beginning on your hire date
• Unlimited Sick and Vacation time
• 14 paid company holidays
• Company Chillax weeks