Ensure accuracy when communicating policy status and agent compensation to agents
Become proficient with systems handling consumer policy data and partner agent data
Understand and explain complex agent payments and contract details
Provide service via email, live chat, SMS, and phone to partner agents
Build knowledge of Ethos products to support customers/agents and assist account managers
Identify customer/agent needs and process requests within defined service levels

🎯 Requirements

1-3 years experience in customer support, customer success, operations, or related role
Life insurance experience a plus, but not required
Very detail oriented, especially with agent compensation and contract details
Bachelor’s degree preferred
Salesforce or equivalent support/help desk software preferred, but not required
Strong intellectual curiosity and drive to solve problems

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