Related skills
email support customer experience remote work live chat written communication📋 Description
- Respond to customer live chats and emails promptly; live chat is primary (90% of the role)
- Troubleshoot and guide customers through Account, Billing, Domain, or other inquiries
- Independently meet targets across quality, productivity and customer satisfaction via email chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
🎯 Requirements
- Open availability to work a 40-hour week including weekends and holidays
- 1+ years customer-facing experience in a similar role
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
🎁 Benefits
- Health insurance with full premiums for you and dependents (medical, dental, vision)
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
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