Related skills
salesforce intercom jira zendesk microsoft office📋 Description
- Support customers via email, chat, and phone on our software.
- Log support sessions and challenges in our ticketing system.
- Diagnose, test, and resolve customer software issues using product knowledge.
- Provide timely, courteous responses via email and phone.
- Identify product and customer-experience improvements from feedback.
🎯 Requirements
- 2-3 years of customer support experience preferred.
- Experience with Salesforce, Zendesk, Intercom or similar ticketing system preferred.
- Customer-centric with empathy and tailored solutions.
- Attention to detail; active listening to identify and resolve issues.
- Excellent written and verbal communication.
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