Monitor and manage inbound support requests within queues to meet response times.
Identify trends in requests and report to internal teams.
Create knowledge base articles for internal and end-user self-service.
Provide email-based technical support with thorough triage.
Collaborate with peers and internal tools to deliver world-class solutions.

🎯 Requirements

Customer success focus with Directory-as-a-Service.
Motivated to grow through professional development.
Passion for technology and cloud-first organizations.
Strong interpersonal skills for customer outcomes.
Proficiency in English (spoken and written).
Logical problem solving and multitasking in fast-paced settings.

🎁 Benefits

Mon-Fri shift: 20:30-05:30 IST.
Remote-first with India-based eligibility.

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