Customer Support Associate

📋 Description

• Handle incoming calls and emails from internal and external customers per SLAs.
• Input information into Enterprise Case Management (ECM) accurately and update records.
• Provide transaction monitoring and a dedicated point of contact for assigned clients.
• Update cases and clients regularly per SLAs.
• Act as conduit between Sales, Client and Operations.
• Deliver professional email communications within SLAs.

🎯 Requirements

• Experience in a client-facing role with professional telephone manner.
• Experience in a high-volume service delivery environment (desirable).
• Experience in Financial Services (desirable).
• Ability to navigate a computerized data entry system and MS Office.
• Ability to handle objections and complaints.
• High accuracy, attention to detail and self-motivation.

🎁 Benefits

• Career growth and development opportunities in a global organization.
• Flexible approach to work (6-10 days per month in the office).
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events.
• Work from abroad 60 days per year.
• Paid volunteering opportunities (5 days per year).