Related skills
crm ms office email multichannel support live chat📋 Description
- Handle student queries via email, phone, and live chat
- Provide accurate, timely responses with first-contact resolution
- Escalate complex queries to internal teams when needed
- Deliver professional, empathetic support in every interaction
- Guide students through submissions, access, and documentation
- Proactively follow up to gather info and ensure resolution
🎯 Requirements
- Strong English communication (written and verbal)
- Ability to ask effective questions to understand needs
- Proficient with CRM, ticketing tools, MS Office
- Professional and friendly communication style
- Strong attention to detail and accuracy
- Ability to manage workload, prioritize tasks, and meet deadlines
🎁 Benefits
- Global organization experience
- Career development opportunities
- Flexible working approach
- Supportive and inclusive team environment
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