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crm ms office customer support email live chat📋 Description
- Handle pre- and post-course queries via Email, Phone, or Live chat
- Provide accurate, timely responses and first-contact resolution
- Escalate or solve complex queries to relevant internal teams when needed
- Deliver professional, empathetic, and consistent support in every interaction
- Guide students through processes (submissions, access, documentation)
- Proactively follow up to gather info and ensure resolution
🎯 Requirements
- Strong English, written and verbal communication skills
- Ability to ask effective questions to understand student needs
- Confident using digital systems and platforms (CRM, ticketing tools, MS Office)
- Professional and friendly communication style
- Strong attention to detail and accuracy
- Ability to manage workload, prioritize tasks, and meet deadlines
🎁 Benefits
- Competitive salary and annual bonus opportunities
- Career development in a global organization
- Flexible working approach
- A supportive and inclusive team environment
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