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communication crm ms office english multichannel support📋 Description
- Handle student queries via Email, Phone, and Live chat
- Provide accurate, timely responses; aim for first-contact resolution
- Escalate complex queries to internal teams as needed
- Deliver professional, empathetic support in every interaction
- Guide students through processes (submissions, access, docs)
- Proactively follow up to gather information and resolve issues
🎯 Requirements
- Strong English, written and verbal communication
- Ability to ask effective questions to understand student needs
- Confident using CRM, ticketing tools, and MS Office
- Professional and friendly communication style
- Strong attention to detail and accuracy
- Ability to manage workload, prioritize tasks, meet deadlines
🎁 Benefits
- Career development in a global organization
- Flexible working approach
- A supportive and inclusive team environment
- Opportunities for growth and learning
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