Related skills
financial services excel powerpoint word ms outlook📋 Description
- Be the first point of contact for internal and external customers.
- Aim for first contact resolution or redirect to the appropriate team.
- Input accurate information into internal tools; update each action.
- Update cases and clients regularly per SLAs.
- Reset passwords and set up new users.
- Manage past due payments and overdue contracts.
🎯 Requirements
- 2+ years in a client-facing function, preferably in financial services.
- Experience in a busy team and commitment to customer service excellence.
- Advanced communication to de-escalate frustrated customers and build relationships.
- Excellent time management and attention to detail.
- Proactive and willing to speak up when something isn’t right.
- Knowledge of FX markets and commercial awareness.
🎁 Benefits
- Competitive salary
- Opportunity to earn an annual bonus
- Career growth and development opportunities in a global org
- A flexible approach to work
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