Customer Support Associate

📋 Description

• First point of contact for internal and external customers; aim for first contact resolution.
• Input information on internal tools and keep cases updated.
• Update cases and clients regularly per SLAs.
• Handle password resets, new user setup, and past-due payments.
• Run daily controls and coordinate with other departments to ensure smooth operations.
• Adhere to compliance and regulatory requirements while delivering excellent service.

🎯 Requirements

• 2+ years in client-facing customer service, preferably in financial services.
• Passion for excellence in customer service and embedding it in the team culture.
• Excellent communication and listening skills; ability to build relationships.
• Strong time management and attention to detail.
• Proactive, speak up when something looks wrong; critical thinking for FCR.
• Proficient with MS Outlook, Excel, Word, PowerPoint and internet.

🎁 Benefits

• Competitive salary.
• Opportunity to earn an annual bonus.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work.