Related skills
reporting compliance excel powerpoint ms outlook📋 Description
- Handling online requests from internal/external customers for pre/post-pay queries per SLA.
- Channels: cases, emails and occasional phone calls.
- Keying in transactions, sending communications and processing payments.
- Running, analyzing and providing reporting to internal and external clients.
- Working with Front Office teams to deliver unrivalled customer service.
- Running daily controls to ensure smooth processing and interdepartmental coordination.
🎯 Requirements
- Experience in a busy client-facing team within financial services.
- Passion for customer service and ability to embed it in team culture.
- Excellent communication and listening; able to network and build relationships.
- Excellent time management and attention to detail.
- Proactive and not afraid to speak up when something looks wrong.
- Experience using MS Outlook, Excel, Word, PowerPoint and the internet.
🎁 Benefits
- Market-competitive salary
- Growth opportunities in a global organization
- Hybrid schedule: 2-3 days in the office
- Generous insurance (health, disability, life)
- Paid holidays, time off and life-event leave
- Paid volunteering opportunities (5 days per year)
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