Related skills
ms office analytics customer service tableau power bi📋 Description
- Deliver friendly, professional service via inbound/outbound/eService channels.
- Quickly identify and solve diverse problems on the spot.
- Propose improvements, measure results, and iterate toward Best-in-Class service.
- Drive first-contact resolution while removing barriers to service.
- Understand regulatory requirements and how policies support customers and obligations.
- Support leadership with regulatory reporting, analytics, and management information.
🎯 Requirements
- 1 year of related experience with a Bachelor's degree, or equivalent.
- Strong written and verbal communication; explain complex info clearly.
- Passion for Best-in-Class Customer Care; customer champion.
- Able to learn and adapt quickly to new technology and processes.
- Self-starter with time management; able to multi-task effectively.
- Good knowledge of MS Office applications.
🎁 Benefits
- Market competitive monthly gross salary.
- Opportunity to earn an annual bonus (based on role level)
- Great career growth and development opportunities in a global organization
- Generous insurance (health, disability, life)
- Hybrid mode (2 days at the office). Monday and Tuesday
- Morning shift: 8:00-5:00pm, Monday to Friday
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