Customer Support Associate

📋 Description

• Handle incoming calls and emails from internal and external customers.
• Input information into Enterprise Case Management (ECM) accurately.
• Provide transaction monitoring and a dedicated client contact.
• Update cases regularly per SLAs and keep clients informed.
• Bridge between Sales, Client and Operations.
• Deliver professional emails within SLAs.

🎯 Requirements

• Client-facing experience with strong communication.
• Experience in high-volume service delivery (desirable).
• Experience in Financial Services (desirable).
• Proficient with MS Office and data entry.
• High accuracy, attention to detail, self-motivated.
• Team player with relationship-building skills.

🎁 Benefits

• Career growth and development opportunities.
• Flexible work: 6-10 days in the office per month.
• Generous health, disability, and life insurance.
• Paid holidays and leave for life events.
• Work from abroad up to 60 days per year.
• Paid volunteering opportunities (5 days per year).