Customer Support Associate

📋 Description

• Support customers across chat, phone and email, providing clear, accurate and solution focused assistance.
• Communicate with clarity and empathy, explaining information in a way to be reassuring and easy to follow.
• Use active listening to fully understand customer needs.
• Develop and maintain strong product knowledge to guide and support customers confidently.
• Follow established processes and regulatory requirements, including identity verification, documentation and secure data handling.
• Identify and log complaints accurately, ensuring fair handling and timely resolution in line with FCA requirements.

🎯 Requirements

• HND/B.Sc. degree required.
• 1–3 years experience in customer support, contact centre, fintech, digital banking, or similar.
• Excellent written and verbal communication skills, with strong active listening skills.
• Ability to work in a fast-paced environment, stay composed under pressure and prioritise effectively.
• Comfortable working on a 24/7 rotational shift pattern (day, evening and night shifts including weekends).
• High attention to detail in documentation and process adherence, aligned to compliance requirements.