Related skills
data analysis accounting excel data manipulation bond math📋 Description
- Respond to client inquiries via live chat and email
- Troubleshoot and provide resolution to customer challenges
- Become a DebtBook product expert
- Provide client training and ongoing product education as needed
- Work with the internal data team to ensure data updates are made correctly
- Work with the internal product and development teams to resolve product issues quickly
🎯 Requirements
- People-focused customer service experience
- Software product support experience preferred
- Proficient in Microsoft Excel (formulas and functions)
- Data manipulation and analysis in Excel
- Experience with accounting and bond math preferred
- Excellent analytical, problem-solving, and decision-making skills
🎁 Benefits
- Competitive salaries plus equity (stock options) for all employees
- Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match
- Generous leave policies (including unlimited PTO)
- Professional development opportunities and tuition reimbursement
- Family and wellness perks
- In-person social events
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