Related skills
zendesk b2b healthcare aircall sla📋 Description
- Design end-to-end CX processes for B2B Corporate and Healthcare support
- Enable and operate live support across B2B platforms and the Fraiche app
- Define service standards: SLAs, SOPs, escalation paths, and quality guidelines
- Create CX docs and playbooks including ICP workflows and Healthcare protocols
- Design CX workforce model; support hiring, onboarding, and cross-channel coverage
- Monitor CX via CSAT, response/resolution times, volume trends; drive improvements
🎯 Requirements
- +5 years of experience in Customer Support or CX Operations
- Strong background in B2B customer support environments
- Healthcare CX experience strongly preferred
- Proven ability to build and scale CX processes and teams
- Experience with CX tooling (Zendesk + Aircall mandatory)
- Structured and pragmatic; comfortable operating in ambiguity and hands-on when needed
🎁 Benefits
- Get paid in USD, Crypto, Euro, ARS
- Work remotely: design the life you want
- 15 days vacation per year from start
- 16 fully paid Argentinean holidays
- Healthcare stipend for your chosen provider
- 5-year Sabbatical: 4 weeks paid after 5 years
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!