Related skills
saas zendesk logistics escalation tms📋 Description
- Provide timely responses to customer inquiries and issues.
- Own and resolve complex logistics and SaaS issues.
- Learn SaaS products, setup, configuration, and integrations.
- Log and track customer issues with follow-ups and escalation.
- Collaborate with Product and Engineering to document bugs and requests.
- Build internal knowledge bases and customer help content.
🎯 Requirements
- 2+ years in SaaS customer support
- 2+ years in Logistics, TMS, or similar
- Advanced written and spoken English
- Experience with ticketing systems (Zendesk preferred)
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to assess and prioritize urgent issues
🎁 Benefits
- Equity package - become a shareholder
- Loadie Time Off - unlimited PTO and sick days
- Globally distributed remote team
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