Related skills
documentation jira training materials ticketing systems uat📋 Description
- First point of contact for end-user support; triage and resolve via Jira.
- Troubleshoot access, functionality, and configuration issues for internal users.
- Assist with UAT and help create user guides and training materials.
- Document tickets, resolutions, and recurring issues to spot trends.
- Escalate complex issues to Tier 3 engineering with clear docs.
- Communicate with end users for a smooth resolution experience.
🎯 Requirements
- Experience providing Tier 1 helpdesk or tech support for large enterprise apps.
- Familiarity with Jira or similar ticketing systems.
- Ability to document issues clearly and maintain organized records.
- Comfort translating technical issues into plain language for non-technical users.
- Bachelor's Degree required; federal/regulatory experience a plus.
- Thrives in a remote, collaborative environment and helps people solve problems.
🎁 Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
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