Related skills
b2b saas data analysis customer success sql zendesk📋 Description
- Own day-to-day support queue: triage tickets, resolve issues, within SLA.
- First point of contact for customers via email, Slack, and video calls.
- Onboard new customers; translate technical concepts into plain language.
- Build relationships with customer contacts; proactive outreach and follow-up.
- Flag risk signals with Account Managers to protect customer health.
- Collaborate with Product/Engineering to surface patterns and prioritize fixes.
🎯 Requirements
- 2+ years in customer support/success/ops in B2B SaaS.
- Strong analytical skills; data, dashboards, and insights.
- Excellent written and verbal communication; explain complex topics clearly.
- High attention to detail; strong organizational skills; follow up.
- Customer-first mindset; care about people and problems.
- Ability to navigate ambiguity in a fast-growing startup; Boston-based on-site role.
🎁 Benefits
- Hybrid work model with global hubs; travel to hubs available.
- Remote options with coworking memberships and annual offsite.
- Flexible PTO and floating holidays.
- Devices provided and event swag for Topsorters.
- Annual company offsite to meet teams and customers.
- Meditation app and birthday/anniversary celebrations.
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