Related skills
saas zendesk logistics knowledge base ticketing📋 Description
- Provide timely and effective responses to customer inquiries and issues
- Own and resolve complex logistics and SaaS customer issues
- Gain a deep understanding of SaaS products, including setup, config, and integrations
- Log and track customer issues in the ticketing system with follow-ups and escalation
- Collaborate with Product and Engineering to document and escalate bugs and feature requests
- Develop and contribute to internal knowledge bases and customer help center content
🎯 Requirements
- 2+ years of experience in Customer Support for SaaS
- 2+ years of experience in Logistics, TMS or similar
- Advanced English and Spanish communication skills
- Experience using ticketing systems (Zendesk preferred)
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to learn and master new products quickly
🎁 Benefits
- Competitive base salaries
- Extremely competitive equity package - become a shareholder in our company!
- Loadie Time Off - PTO and sick days without a limit
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