Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve customer issues with timely, satisfactory solutions.
Document interactions and resolutions in Salesforce for tracking.
Escalate complex issues to teams and share knowledge.
Stay updated on product features to provide accurate information.
Meet or exceed SLAs for response and resolution times.

🎯 Requirements

Relevant experience in Mandarin/Chinese speaking roles.
Focus on delivering great customer experiences.
Strong organisational and problem-solving skills.
Technical troubleshooting proficiency.
Fluency in Mandarin.

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