Respond to customer inquiries via phone, email, and chat with timely resolutions.
Listen empathetically and resolve issues promptly with strong problem-solving.
Communicate clearly and professionally, adapting to customer needs.
Document interactions and resolutions in Salesforce for tracking.
Collaborate with teammates and other departments to escalate and improve.
Stay up-to-date with product knowledge and industry trends.

🎯 Requirements

Relevant experience in Mandarin/Chinese speaking roles.
Focus on delivering great customer experiences.
Strong organisational and problem-solving skills.
Technical troubleshooting proficiency.
Fluency in Mandarin.

🎁 Benefits

Hybrid work in Dublin with flexible office options.
Share scheme for permanent employees.
Inclusive culture focused on wellbeing and diversity.
Growth opportunities in a supportive environment.

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