Customer Support Agent ll

📋 Description

• Provide multi‑channel support (phone, messaging, email).
• Use resources to uphold high standards and efficiency.
• Be a trusted advisor; empathize; track issues and upstream solutions.
• Take ownership; find root cause; resolve on first contact; log defects.
• Educate customers; be proactive; set clear expectations.
• Set a high bar for CSAs with strong performance.

🎯 Requirements

• Motivated by Coinbase mission; deliver flawless support.
• Shift and weekend work required.
• 2-3 years in customer support, crypto or financial services.
• Experience with voice, messaging, and email support.
• Excellent communication across departments; global operations.
• Willing to work from Hyderabad, India office.

🎁 Benefits

• In-person collaboration and quarterly offsites.
• Medical, dental, and vision benefits.
• Reasonable accommodations for disabilities.