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customer support analytics intercom english app store📋 Description
- Respond to user queries via Intercom; primary touchpoint for support
- Identify user needs and assist with specific features
- Analyze and report product malfunctions; ensure quick resolution
- Update internal databases with issue details
- Create and share guidance videos for users
- Follow up with customers to ensure issues are resolved
🎯 Requirements
- 1-3 years of Customer Support experience
- Collaborative problem-solver
- Autonomous worker
- Analytical thinker
- Highly organized
- Fluent in English
🎁 Benefits
- Flexible hours and remote-friendly policy
- Remote-friendly culture
- Extended parental leave
- Diverse, inclusive environment
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