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zendesk remote work email phone chat📋 Description
- Answer product questions and troubleshoot issues via email.
- Support parents, teachers, and school leaders navigating the app.
- Deliver fast, friendly, and personalized customer support.
- Complete onboarding and ongoing coaching from Team Leads.
- Collaborate with CX to improve resources and procedures.
🎯 Requirements
- Experience in fast-paced customer-facing roles.
- Proficient in email, phone, or chat support; ability to triage requests.
- Exceptional communication and empathy.
- Quick learner; comfortable with new tech.
- Team player; aligned with ClassDojo mission.
- Experience using Zendesk is a plus.
🎁 Benefits
- 3-week onboarding plus 13 weeks of coaching.
- Remote position with Mac laptop provided.
- Flexible shifts and potential weekend coverage.
- Opportunity to work with a mission-driven distributed team.
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