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customer support cross-functional collaboration english escalation management ticketing system📋 Description
- Provide an outstanding customer experience to Manychat users.
- Analyze and respond to queries via ticketing system (no calls).
- Become a power user of our product to delight customers.
- Identify cases that need escalation and escalate effectively.
- Share feature requests and effective workarounds with the Support team.
- Collaborate with the broader Manychat team on business objectives.
🎯 Requirements
- 1+ year in a customer-facing role.
- Fluency in English; additional languages a plus.
- Troubleshoot issues and articulate complex solutions in clear written English.
- Team-first mentality with strong support for teammates.
- Ability to work in a fast-paced environment and learn quickly.
- Collaborate cross-functionally to translate customer needs into product feedback.
🎁 Benefits
- Comprehensive health insurance for you and your family.
- Professional development budget for courses and conferences.
- Flexible benefits tailored to your needs.
- Hybrid work options and generous leave.
- In-office perks, including free meals and snacks.
- Company-funded sport activities and annual team events.
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