Respond to user support requests across Zendesk and Discord community channels
Triage, investigates, and resolves account access, billing, data, and product issues.
Escalate complex issues to internal teams with clear documentation
Collaborate with Thor, review AI responses, catch errors, and improve outputs
Collect and surface user feedback to the product team
Help build and maintain our support knowledge base (FAQs, help docs, canned responses)

🎯 Requirements

Strong written English — clear, concise, and empathetic
3–5 years in customer support, success, or service
Comfortable working with digital tools and picking up new software quickly
Patient, detail-oriented, and calm under pressure
Genuinely curious about crypto and blockchain; willing to learn
Prior exposure to crypto, DeFi, or fintech products (even as a user)

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot