Related skills
slack datadog zendesk linear📋 Description
- Provide product support via email, webform, phone, and live chat.
- Prioritize inquiries and escalate complex issues to the right teams.
- Create and update knowledge base to help customers self-serve.
- Collaborate with CS, Engineering, and other teams to resolve issues.
- Deliver outstanding, friendly customer service that builds trust.
- Track and monitor issues to ensure timely resolutions.
🎯 Requirements
- 3+ years in customer support, SaaS/tech preferred.
- Familiarity with SaaS, startups, and B2B support.
- Technical tools: Zendesk, Slack, Datadog, Linear.
- Bachelor’s degree or equivalent experience.
- East Coast hours: 8am–5pm, Mon–Fri.
- Ability to analyze logs/traces to identify root causes.
- Customer-centric mindset and strong communication.
🎁 Benefits
- Your choice of laptop (Mac or Windows).
- Regular company events to connect with teammates.
- Continued professional development opportunities.
- Comprehensive medical/dental/life insurance.
- 401(k) retirement plan with company matching.
- Unlimited paid time off.
- Remote-friendly with flexible work options.
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