Related skills
analytics social media qa zendesk ticketing📋 Description
- Provide prompt, friendly help via email, phone, chat, social, and forums
- Troubleshoot issues to differentiate product vs non-product and provide accurate information
- Identify cross-sell or churn-prevention opportunities and guide customers to best solution
- Communicate in an open, engaging tone across channels (email, chat, phones, social)
- Tailor communication and troubleshooting to match the customer's knowledge level
- Meet or exceed quarterly targets including QA, CSAT, and productivity
🎯 Requirements
- Entry level experience with contact center/help desk platforms (Zendesk, SnapEngage)
- Knowledge of social networking industry and social analytics
- Experience with social media tools, including Hootsuite
- Collaboration and teamwork: works with others to deliver results
- Commitment to results: achieves results and challenges self/others
- Customer focus: proactively helps customers meet their needs
- Open communication: clearly conveys thoughts, written and verbal
- Perseverance: energetic, driven, and finish-focused
🎁 Benefits
- Hybrid work arrangement (virtual + Mexico City office)
- Accommodations provided on request during selection process
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