Customer Support Advisor

📋 Description

• First contact point for automotive retailers and colleagues.
• Handle calls and emails on billing queries and product requests.
• Understand customer business, identify opportunities, discuss products.
• Provide tailored support, resolve issues, collaborate to solutions.

🎯 Requirements

• Deliver outstanding customer service with empathy.
• Manage inbound/outbound calls, build rapport.
• Strong written communication via email.
• Active listening and questioning to understand needs.
• Meet KPIs or SLAs.
• Thrive in a fast-paced, multi-priority environment.

🎁 Benefits

• Salary £26,300–£28,000 plus 10% in shares.
• 28 days holiday plus bank holidays.
• Pension: 7% employer, 5% employee.
• Private medical cover and enhanced family leave.
• Hybrid working: minimum 3 days in office; remote periods UK.