Handle high-volume inbound calls for new service, maintenance, and urgent repairs.
Diagnose pool equipment issues (pumps, filters, heaters) by phone for technician context.
De-escalate service complaints and find win-win solutions.
Draft and send repair estimates quickly; follow up to schedule jobs.
Use Skimmer to create work orders, optimize routes, update profiles.
Balance urgent repairs with recurring maintenance to maximize productivity.

🎯 Requirements

3+ years experience in customer support, admin, or dispatching.
Fluent English with neutral accent; strong verbal and written skills.
Experience in Home Service industries (HVAC, Plumbing, Landscaping, Pool).
Proficiency with CRM/Scheduling software and G-Suite; Skimmer a plus.
Ability to think on your feet when schedules change or customers are frustrated.
Self-starter with the ability to work independently in a remote environment.

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