Customer Support & Administrative Specialist

📋 Description

• Handle high volume inbound calls for service, maintenance, and repairs.
• Diagnose pool equipment issues via phone to inform technicians.
• De-escalate service complaints and find win-win solutions.
• Draft and send repair estimates; follow up to schedule jobs.
• Use Skimmer pool management software to create work orders and update profiles.
• Balance urgent repairs with recurring maintenance to maximize technician productivity.

🎯 Requirements

• 3+ years of experience in customer support, administrative roles, or dispatching.
• Fluent English with a neutral accent and exceptional verbal and written communication skills.
• Prior experience in the Home Service industry (HVAC, Plumbing, Landscaping, or Pool services).
• Proficiency with CRM/Scheduling software and G-Suite (Skimmer a major plus).
• Ability to think on your feet when a schedule changes or a customer is frustrated.
• Self-starter with the ability to work independently in a remote environment.
• High attention to detail and strong organizational discipline.
• Experience in consumer-facing roles dealing directly with homeowners.

🎁 Benefits

• Remote work flexibility.
• Mon-Fri, 9 AM–5 PM ET schedule.
• Join a leading pool service company.
• Collaborative team environment.