Customer Support

📋 Description

• Handle customer inquiries in digital and voice channels in our CRM to provide technical and product support.
• Ask thoughtful questions to troubleshoot and escalate complex problems effectively.
• Stay up-to-date on product changes, features, and integrations to expand knowledge.
• Validate workflows with peers and identify patterns in feedback to inform internal decisions.
• Take ownership to ensure customers understand key features and benefits aligned with their goals.
• Adhere to SLAs and meet metrics such as resolution time and CSAT.

🎯 Requirements

• Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Ability to adapt to change and remain flexible in a dynamic environment.
• Excellent English communication skills, both written and verbal, with an empathetic approach.
• Proficiency with support tools, including live chat and ticketing systems, plus metrics like resolution time and CSAT.
• Demonstrated ability to manage time effectively and adhere to SLAs.

🎁 Benefits

• AI-native culture focused on continuous improvement.
• Growth resources and autonomy to own your role.
• Cross-team collaboration and supportive environment.
• Opportunity to influence product and processes through customer feedback.
• Clear expectations and emphasis on ownership and innovation.