Customer Support

📋 Description

• Handle customer inquiries via digital and voice channels to provide tech support.
• Ask thoughtful questions to troubleshoot and escalate complex issues.
• Stay updated on product changes, features, and integrations.
• Validate workflows with peers and capture feedback patterns.
• Explain key features and benefits aligned with customer goals.
• Meet SLAs and KPIs such as resolution time and CSAT.

🎯 Requirements

• 2 years in at least one entry-level tech Customer Support or Technical Support role.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Adapt to change in a dynamic work environment.
• Excellent English communication, written and verbal, with empathy.
• Proficiency with live chat and ticketing systems along with metrics like resolution time, CSAT, and ticket volume trends.
• Time management; adhere to SLAs; degree consideration if relevant.

🎁 Benefits

• AI-native culture focused on continuous improvement.
• Growth resources and autonomy to own your role.
• Cross-department collaboration and bold ideas.
• Freedom to experiment and drive big wins.
• Supportive team environment and learning opportunities.