Customer Success Training Specialist

Added
5 hours ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce meddpicc articulate gainsight gong

📋 Description

  • End-to-End Onboarding: Design and lead onboarding for new CSMs.
  • Continuous Enablement: Develop post-onboarding curricula for feature releases.
  • Needs Assessment: Identify knowledge gaps and align training to revenue priorities.
  • Blended Learning Delivery: Deliver live workshops, virtual sessions, and eLearning.
  • Tactical Content Creation: Build exercises, job aids, and guides for API capabilities.
  • Tools & Stack Mastery: CS toolset SME for Gong, Salesforce, Planhat.

🎯 Requirements

  • CS Enablement: 2–4 years in CS training/enablement.
  • CS Lens on Sales: Understand B2B lifecycle and handoffs.
  • CS Tech Stack Power User: Salesforce and Planhat; gainsight/totango etc.
  • Instructional Design Mastery: Create materials; Articulate proficiency.
  • Strong Facilitation Skills: Engaging presenter.
  • Bonus: MEDDPICC knowledge and cross-functional collaboration.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Related Operations Jobs

See more Operations jobs →