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team management data analysis customer success saas mentoring📋 Description
- Lead regional Customer Success teams; mentor post-sales account management.
- Analyze regional metrics to identify trends and improvement opportunities.
- Collaborate with Global Head of Customer Success to drive results.
- Drive retention and upsell strategies to grow revenue.
- Coordinate with Sales, Marketing, Product and Support.
- Document processes and reporting to ensure quality and consistency.
🎯 Requirements
- Excellent academic results at school and university.
- Bachelor’s or equivalent degree in Business, Communication or STEM.
- Knowledge and passion for Customer Success, revenue management and SaaS.
- Track record of delivering exceptional Customer Success results.
- Hands-on, data-driven approach to drive team performance.
- Experience growing and developing a CSM team.
🎁 Benefits
- Distributed work environment with twice-yearly in-person team sprints.
- Personal learning budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
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