Related skills
documentation customer success team leadership mentorship klaviyo📋 Description
- Manage a portfolio of customer accounts, driving adoption and retention
- Lead the Customer Success team as a senior technical resource
- Mentor new Klaviyos and provide training and guidance
- Improve internal knowledge base, ensuring docs are current
- Coordinate learning sessions and coverage during manager absences
🎯 Requirements
- 1+ years of CSM experience at Klaviyo
- Expert-level Klaviyo product knowledge
- Strong project management skills with multiple priorities
- 1+ year of team leadership, mentorship, or management experience
- Previous experience in a player-coach role
- Strong presentation and facilitation skills
🎁 Benefits
- Base pay range: $94,000-$141,000 USD
- Annual bonus, equity, sign-on where applicable
- Comprehensive health and wellbeing benefits
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