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crm looker salesforce saas onboarding📋 Description
- Lead and mentor up to 10 CSMs, driving excellence and development.
- Oversee onboarding for high-value customers, ensuring smooth handoff.
- Drive retention and growth with upsells and renewals.
- Manage strategic accounts; escalation point for critical issues.
- Improve processes to boost efficiency and customer experience.
- Collaborate with Product, Sales, and Marketing to drive feedback and upsells.
🎯 Requirements
- 3+ years in Customer Success or AM in fast-growing SaaS/payments.
- 2+ years leadership experience mentoring 5+ people.
- Commercial-first mindset; focus on retention, upsell, and renewals.
- Strong stakeholder management; exec relationships; pricing/negotiations.
- Data-driven; CRM and BI tools (Salesforce, Looker, Excel).
- English fluency; willing to travel internationally ~2x per quarter.
🎁 Benefits
- Regular feedback and performance reviews.
- Transparent salary reviews.
- Growth opportunities and internal mobility.
- Supportive environment with tools and opportunities to grow.
- Exposure to AI initiatives shaping Mollie’s future.
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